Specialist property management in Townsville and on the Sunshine CoastNo sales. No distractions. No excuses.
Smart Rentals is a specialist property management business, 100% focused on protecting your investment, maximising your returns and giving you peace of mind.
4.9 on RateMyAgent from 150 verified reviews
4.9/5
RateMyAgent
150 verified reviews
Top 5
RateMyAgent City Top 5
2021, 2025 and 2026
4.5/5
317 reviews across both offices
Since2015
Specialists only
Property management and nothing else
We manage it like it is our own
You've worked hard to purchase your investment property. We work just as hard to protect it.
You'll always know what's happening at your property, your tenant will be properly managed and your investment will be working as hard as it can for you. That's not a promise. It's our standard.
Smart Rentals is led by Steven and Leann McDonald.
Who we are
Specialists only
We don't sell real estate.
Smart Rentals is dedicated exclusively to property management. With no sales department, our total energy and resources go to the performance of your investment.
Every person we hire and every system we build exists only to manage your property to the highest possible standard.
- 01
No sales.
We are a 100% specialist property management business. There is no sales team and no conflict of interest.
- 02
No distractions.
Property management is the whole business, not one service among many. Your property has our full attention.
- 03
No excuses.
If our service ever falls short of your expectations, we waive our management fees for the following month.
That focus makes all the difference. Specialists only. Since 2015.
The Four C's
Everything we do is guided by The Four C's.
The standards we hold ourselves accountable to: every property, every owner, every day.
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Care
We treat your property as if it were our own.
Every decision, from selecting tenants to managing maintenance, is made with the care we'd give our own investment.
Learn more about Care -
Communication
You'll never be left wondering.
Responses within 24 business hours, proactive updates and real conversations. Our goal is the silence of a well-run portfolio, where no news is good news.
Learn more about Communication -
Consistency
The same exceptional standard. Every time.
No matter who you speak to or when, you receive the same thorough, professional service.
Learn more about Consistency -
Confidence
Relax. Your property is in expert hands.
Your property looked after, your tenant managed professionally and every decision made with your best interests at heart.
Learn more about Confidence
What to expect
What you can expect when you choose Smart Rentals.
- 01
Your property is always our priority
Up to three detailed routine inspections a year, proactive maintenance and a team that treats every property like their own.
- 02
Informed at every step
Responses within 24 business hours, updates before you have to ask and a 24/7 owner portal for statements, inspection reports and maintenance.
- 03
Thorough tenant selection
We never hand out keys. We attend every inspection personally, screen every applicant and induct every tenant carefully.
- 04
Your returns, maximised
Pre-marketing up to 60 days before your tenant vacates, advertising from 30 days out and lease end dates set around peak rental periods.
- 05
Switching is easier than you think
No waiting for your lease to expire and no difficult conversation with your current manager. One sign-off and we handle everything else.
- 06
Backed by a guarantee
If our service ever falls short of your expectations, we waive a month's management fees.
Our people
The team behind every property.
Real people, in Townsville and on the Sunshine Coast, who look after your property every day.
Meet the team-
Steve
Principal and Licensee
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Leann
Chief Operating Officer
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Jean
Head of Property Management
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Irene
Head of Administration & Client Support
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Libby
Business Development Manager
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Hannah
Leasing Manager
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Grace
Property Manager
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Doug
Property Manager
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Chiara
Property Manager
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Candace
Property Manager
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Aly
Property Manager
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Maddie
Property Management
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Michael
Property Management
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Patience
Leasing | Trainee
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Claire
Property Inspector
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Lizzy
Administration & Client Support
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Jeric
Administration & Client Support
4.9 on RateMyAgent · 4.5 on Google
In their words.
I rented a property that was managed by the team at Smart Rentals for over 2 years and in that period all staff were excellent in communication, honest and very easy to deal with. Jean and her staff are all highly recommended by myself.
Dan W.Google review, tenant
Has great market knowledge, communication and professionalism. The experience we have with smart rentals has been nothing but professional.
Linda B.Google review
After three years as a tenant I can honestly say this was one of the smoothest and most pleasant renting experiences I’ve had. Maintenance was always handled quickly.
Tenant of three yearsGoogle review
Our guarantees
We don't just promise great service. We guarantee it.
Choosing a new property manager is a leap of faith. Our guarantees make that leap as easy as possible.
Not happy? You don't pay.
If our service ever falls short of your expectations, we waive our management fees for the following month.
Switching is one sign-off away.
You don't need to wait for your lease to expire or speak to your current agent. One sign-off from you and we handle everything, with zero disruption to your tenant.
Refer and be rewarded.
Refer a fellow property owner and we take a month's management fees off your next statement.
Where we manage
Two offices. One standard.
Does Smart Rentals sell real estate?
No. Smart Rentals is a 100% specialist property management business. There is no sales team, no divided attention and no conflict of interest. Every person we hire and every system we build exists only to manage rental property.
Where does Smart Rentals manage property?
In Townsville and on the Sunshine Coast, Queensland. Our Townsville office is at 86 Ogden Street, Townsville City, and our Sunshine Coast office is at 2 Innovation Parkway, Birtinya.
Can I switch to Smart Rentals if my property already has a tenant?
Absolutely, and it's simpler than most owners expect. You don't need to wait for the current lease to expire and you don't need to speak to your current agent. Simply sign off on our appointment and transfer notice and we handle everything from there.
What does it cost to have Smart Rentals manage my property?
Contact us for a tailored management fee proposal for your property. We'll also provide a free rental appraisal so you know exactly what your property should be achieving in today's market.
How quickly can you lease my property?
Leasing time depends on a number of factors including presentation, pricing, market conditions and time of year. We work systematically to minimise every variable within our control, beginning pre-marketing up to 60 days before vacancy, with formal advertising launching 30 days out, attending every inspection personally and structuring lease end dates around peak periods.
Find out what your property should really be earning.
Ready to find out what Smart Rentals can do for your property?
The first step is a free, no-obligation conversation with one of our specialist property managers. No hard sell. No pressure. Just straightforward, expert advice from a team that cares about your outcome.